How to shop & place an order
Do I need an account to place an order?

All you need is an email address. We recommend that you register for an account and  pieces to your Wishlist, however, you can place and track orders as a guest and sign up to a time that suits you.

I have forgotten my password: what should I do?

Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

How do I receive Pauloxuries email updates?

Stay informed of new arrivals, trends and exclusive promotions by entering your email address under ‘Connect’ at the bottom of our homepage. Email preferences can be easily managed under ‘My Account’.

Placing an order. Here’s how:

  1. >>Choose a category or designer from the top navigation menu or search to explore a specific style or trend.
  2. >>Select the size of your item and click ‘Add to cart’. Once you have finished adding your items, proceed to checkout under ‘Summary’.
  3. >>Sign in to your account if you have not done so already. If you do not have an account, simply proceed via guest checkout.
  4. >>Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll keep you updated every step of the way.

Can I place an order over the phone?

Yes we are glad to inform you that you can easily place a order on your phone which is more easy to use.

Where can I find size & fit advice?

You can contact us for size Guild. We also provide fit information and model measurements for each style under the ‘Size & Fit’ tab

Can I cancel or make changes to my order?

As your purchase will be prepared quickly for dispatch, please contact our Customer Service Advisors as soon as possible to cancel or make changes to an order. Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Further information on cancelling an order can be found in our Return & Refunds Policy.

Pauloxuries pricing & payment
Why is Pauloxuries pricing special?

At Pauloxuries, you are shopping pieces from our luxury brands around the globe, expertly curated for you by our team. Prices on all items are fixed inrespective of your location

We will always offer you the best price available to your destination at the time of purchase. To view the most accurate prices, select your shipping destination from the ‘Location Preferences’.

Which currencies can I shop in?

You will be charge in Nigerian currency (Naria)

When will my card be charged?

If you pay by debit card or credit card, Pauloxuries will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, though your bank or card issuer may reserve the order amount in your account immediately.

What payment methods do you accept?

>> Visa Card

>> Master Card

>> Verve Card

>> Online Bank Transfer

>> Others

Will my personal details stay safe?

We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the Pauloxuries Privacy Policy.

Product availability & authenticity
What payment methods do you accept? When will my card be charged? Placing an order. Here’s how:

  1. Choose a category or designer from the top navigation menu or search to explore a specific style or trend.
  2. Select the size of your item and click ‘Add to cart’. Once you have finished adding your items, proceed to checkout under ‘Summary’.
  3. Sign in to your account if you have not done so already. If you do not have an account, simply proceed via guest checkout.
  4. Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll keep you updated every step of the way.

Are you going to have my size again?

To be notified if a sold-out item becomes available again, click on ‘Size Unavailable?’ on the item’s page, select the size you need, and then enter your email address.

Can I reserve an item to buy later?

We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, reservations are unavailable. As a result, placing an item in your cart or wishlist does not reserve it.

Are Pauloxuries items authentic?

Our offering is expertly curated from the best luxury fashion around the globe and we guarantee all items are authentic. Authenticity cards and serial numbers may not always be included with your item if the designer has not supplied them.

How will my order be packaged?

Your order will be carefully packaged in a protective Pauloxuries bag to ensure it arrives to you in great condition. Additional branded items such as dust bags will be included if provided by the designer.

Shipping fees
How much will I be charged for shipping?

Every Pauloxuries order is unique so our shipping costs vary depending on the size, weight and destination of your chosen items. This information will appear at the checkout. We also offer One Shipping Fee for orders above a certain threshold – this means you can purchase multiple pieces from multiple locations for one fee.

Find out more about One Shipping Fee. link>>

Do you offer same day delivery?

We offer a same day delivery service in some locations. Simply order before 10am to receive delivery that same day, and after 10am for the next business day.

For further information please click here.link

When will I receive my item and how can I track delivery?

Once your order is confirmed, we will dispatch it within 2 business days according to your delivery selection, depending on your location and chosen shipping method.

We will keep you updated with tracking information and an estimated delivery date.

Returns & Refunds
What is your returns policy?

We offer a full refund on any items sent back to us within 7 days of the delivery date and provide a free pick-up service for all returns – that means you can choose a time that’s convenient for you. To create a return, go to ‘My Orders & Returns’ in your account.

If we are unable to process exchanges. For further information on returning an order, visit our Return & Refunds Policy. Please note, unwanted items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.

How do I package my item for return?

Simply follow these steps to prepare your item:

  1. Place any unwanted items with original packaging inside the protective Pauloxuries box
  2. Attach the return label and a signed copy of the return note to the outside of the Pauloxuries box. Please do not to attach any labels to an item’s branded box.

Find out more about preparing your parcel for a return.link

When will I receive my refund?

Using the tracking number assigned to your returns label, you can follow the progress of your package with our courier. As soon as your item is received and accepted by us, we will send an email to confirm the completion of your refund.

Refunds are issued via the original payment method and will normally appear within 7 business days, depending on the processing time of your payment provider. To ensure your refund is as quick as possible, please ensure all items meet the conditions of our Returns & Refunds Policy.

Will shipping & duties be refunded on return?

While we offer free returns for all orders, the original delivery cost won’t be included in your refund. If you have shipped an order, shipping fee are non-refundable through Pauloxuries. You may be able to recover these by contacting your local customer care directly.

Can I return my customised item?

Due to the nature of customised orders, and the fact that they have been specially created for you, we will not be able to accept returns and order will be taking carefully

Speak to one of our customer service agents

(tel: +2348140703080) (Available Monday to Friday 8am-11pm and Saturday to Sunday 9am-9pm WAT).

Reach us by email any time! We’ll do our best to respond as quickly as possible.
Talk to us directly for additional help immediate answers to your questions.

How to shop & place an order

I have forgotten my password: what should I do?

Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.

How do I receive Pauloxuries email updates?

Stay informed of new arrivals, trends and exclusive promotions by entering your email address under ‘Connect’ at the bottom of our homepage. Email preferences can be easily managed under ‘My Account’.

Placing an order. Here’s how:

Choose a category or designer from the top navigation menu or search to explore a specific style or trend.

Select the size of your item and click ‘Add to cart’. Once you have finished adding your items, proceed to checkout under ‘Summary’.

Sign in to your account if you have not done so already. If you do not have an account, simply proceed via guest checkout.

Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll keep you updated every step of the way.

Can I place an order over the phone?

Yes we are glad to inform you that you can easily place a order on your phone which is more easy to use.

Where can I find size & fit advice?

You can contact us for size Guild. We also provide fit information and model measurements for each style under the ‘Size & Fit’ tab

Can I cancel or make changes to my order?

As your purchase will be prepared quickly for dispatch, please contact our Customer Service Advisors as soon as possible to cancel or make changes to an order. Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Further information on cancelling an order can be found in our Return & Refunds Policy.

Can I cancel or make changes to my order?

As your purchase will be prepared quickly for dispatch, please contact our Customer Service Advisors as soon as possible to cancel or make changes to an order. Unfortunately, we are unable to add items to an existing order but we welcome you to place a new order for any additional pieces. Further information on cancelling an order can be found in our Return & Refunds Policy.

Pauloxuries pricing & payment

Why is Pauloxuries pricing special?

At Pauloxuries, you are shopping pieces from our luxury brands around the globe, expertly curated for you by our team. Prices on all items are fixed irrespective of your location

We will always offer you the best price available to your destination at the time of purchase. To view the most accurate prices, select your shipping destination from the ‘Location Preferences’.

Which currencies can I shop in?

You will be charge in Nigerian currency (Naria)

When will my card be charged?

If you pay by debit card or credit card, Pauloxuries will take payment at the point your order is placed on our site. If you pay by credit card, full payment is usually taken once your order is ready for shipping, though your bank or card issuer may reserve the order amount in your account immediately.

What payment methods do you accept?

What payment methods do you accept?

  • Visa Card
  • MasterCard
  • Verve Card
  • Online Bank Transfer
  • Others

How will my order be packaged?

Your order will be carefully packaged in a protective Pauloxuries bag to ensure it arrives to you in great condition. Additional branded items such as dust bags will be included if provided by the designer.

Will my personal details stay safe?

We keep your personal data private and confidential and only give it out with your consent or if legally permitted to. For further details, please see the Pauloxuries Privacy Policy.

Product availability & authenticity

Are Pauloxuries items authentic?

Our offering is expertly curated from the best luxury fashion around the globe and we guarantee all items are authentic. Authenticity cards and serial numbers may not always be included with your item if the designer has not supplied them.

What payment methods do you accept?

Choose a category or designer from the top navigation menu or search to explore a specific style or trend.

Select the size of your item and click ‘Add to cart’. Once you have finished adding your items, proceed to checkout under ‘Summary’.

Sign in to your account if you have not done so already. If you do not have an account, simply proceed via guest checkout

Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll keep you updated every step of the way.

Are you going to have my size again?

To be notified if a sold-out item becomes available again, click on ‘Size Unavailable?’ on the item’s page, select the size you need, and then enter your email address.

Can I reserve an item to buy later?

We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, reservations are unavailable. As a result, placing an item in your cart or wishlist does not reserve it.

Product availability & authenticity

How much will I be charged for shipping?

Every Pauloxuries order is unique so our shipping costs vary depending on the size, weight and destination of your chosen items. This information will appear at the checkout. We also offer One Shipping Fee for orders above a certain threshold – this means you can purchase multiple pieces from multiple locations for one fee.

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